Kuvare is a growth-oriented insurance platform that delivers diversified annuities, life insurance, and supplemental products to the middle-income and mass-affluent consumer segments through its acquisition-led growth strategy. Kuvare provides proven capabilities, strategic support, substantial resources, and patient capital to help insurance companies pursue and achieve sustainable growth opportunities. With its patient capital, Kuvare targets differentiated annuity and life insurance companies to bring into its family of brands.
Summary/Objective
This Operations Analyst works with internal and external customers to ensure expectations and commitments are met. Provides support, information, prioritization and coordination of activities and resources.
Duties & Responsibilities:
- All responsibilities of the Operations Analyst, plus the following:
- Assist in oversight of Third-Party Administrators (TPAs) through audits and report analysis
- Represent Kuvare in TPA oversight meetings
- Ensure escalated customer inquiries are handled in a timely manner.
- Support management by escalating employee-related concerns and serving as a backup.
- Assist and train Operations Analysts. Provide guidance to peers on technical issues.
- Assure effective and efficient processing workloads, allocation of job responsibilities.
- Work with staff to ensure that minimum standards are maintained, determine ways to improve service and ways to provide same.
- Provide general contract benefit information to insurers and agents in all areas of company.
- Respond to agents and insureds’ questions, requests & concerns regarding policy contract in writing, and also by telephone on a daily basis.
- Review current processes and procedures to detail improvements to be implemented. Testing of same.
- Subject matter expert for projects.
Experience:
- Associate degree or Equivalent work experience.
- FLMI (Fellow of Life, Management Institute) desirable, otherwise Expected to have accreditation within 5 years.
- 3 to 5 years’ experience working directly with the customers in an insurance customer service environment.
- General life insurance and annuity knowledge with expectation of company product specific knowledge within 6 months
- 8 + years’ experience providing customer service and transaction processing support in insurance or financial services.
Skills/Competencies:
- Strong communication skills and problem-solving abilities. Experience with modifying and upgrading IT systems
- Demonstrated effective oral, written, and interpersonal communication skills.
- Ability to work effectively with other internal teams and associates
- Ability to communicate effectively both orally and in writing.
- Ability to build productive internal/external working relationships.
- Advanced interpersonal skills.
- Strong analytical skills.
- Advanced organizational skills and attention to detail.
Physical Demands:
- Normal office working environment
- Occasional evening and weekend hours to meet deadlines
- Occasional travel is required
- Ability to sit for extended periods of time
- Ability to type / perform data entry
- Ability to read from a computer screen and paper reports
Upon request, reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.
Kuvare company is an equal opportunity employer that makes hiring decisions based on merit, qualifications, and the business need. We are dedicated to a policy of nondiscrimination in employment on any basis including age, sex, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability that does not prohibit performance of essential job functions. We encourage all qualified candidates to apply.