December 05, 2022

Operations Analyst

Location: Baton Rouge, LA

The Operations Analyst position will act as a liaison between customers, business partners, and third party service providers. The position will be a communicator, problem solver and agent for change to provide continuous improvements.

Duties and Responsibilities

  • Answer general incoming calls from policyholders and agents.
  • Work with third party contacts to audit, reconcile data discrepancies, research missing data, handle inquiries and provide updates as requested for annuity business.
  • Conduct research and analysis in order to ensure successful outcomes when complexities arise.
  • Deliver accurate and prompt resolution of issues and relay necessary information by both verbal and written communication.
  • Troubleshoots issues to determine the best solutions and then implement a plan.
  • Develop broad understanding of products, services, policies, procedures, regulations and laws for effective service delivery.
  • Handle inbound/outbound calls from all applicable customers including but not limited to third party contacts, client contacts, third party vendors and internal team resources.
  • Support Life insurance business and customers.

Knowledge and Experience

Experience Required:

  • Operations Analyst I: 0-2+ years’ experience providing customer service and transaction processing support in insurance or financial services.
  • Operations Analyst II: 3-5+ years of experience with increased complexity in tasks and assignments.
  • Operations Analyst III: 5+ years of experience with increased complexity in tasks and assignments with a high level of autonomy.
  • Demonstrated and effective oral, written and interpersonal communication skills.
  • Ability to work effectively with other internal teams and associates

Skills/Competencies

  • Ability to communicate effectively both orally and in writing.
  • Ability to build productive internal/external working relationships.
  • Advanced interpersonal skills.
  • Strong analytical skills.
  • Advanced organizational skills and attention to detail.

Kuvare company is an equal opportunity employer that makes hiring decisions based on merit, qualifications, and the business need. We are dedicated to a policy of nondiscrimination in employment on any basis including age, sex, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability that does not prohibit performance of essential job functions. We encourage all qualified candidates to apply.

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