October 05, 2022

Internship- IT

Location: Cedar Rapids, IA

Summary/Objective

The IT intern will provide computer and systems operations across the platform of Kuvare US companies. 

Duties and Responsibilities

Duties and responsibilities could include, but are not limited to

Operational Management

•Provide first contact and escalation support of incoming requests to the service desk via telephone, web portal, email, and chat to ensure courteous, timely, and effective resolution of end-user issues.

•Build rapport and elicit problem details from service desk customers.

•Prioritize incidents and service requests according to defined processes to meet defined SLAs.

•Escalate incidents with accurate documentation to suitable technician, when required.

•Record, track, and document the service desk incident-solving process, including all successful and unsuccessful decisions made and actions taken, through to final resolution.

•Use remote tools and diagnostic utilities to aid in troubleshooting.

•Research solutions through internal and external knowledgebase as needed.

•Identify and learn appropriate software and hardware used and supported by the organization.

•Perform hands-on fixes at the desktop level when remote tools are not appropriate, including hardware repairs, delivery of peripherals, or other fixes as determined.

•Install antivirus software and ensure virus definitions are up to date.

Requirements

Knowledge and Experience

  • Progress towards a BA or AA degree in IT or related field

Kuvare company is an equal opportunity employer that makes hiring decisions based on merit, qualifications, and the business need. We are dedicated to a policy of nondiscrimination in employment on any basis including age, sex, color, race, creed, national origin, religious persuasion, marital status, political belief, or disability that does not prohibit performance of essential job functions. We encourage all qualified candidates to apply.

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